Thursday, February 28, 2013


I spoke with Staci from Allegheny Mountain Trail Saddles today about Falcon's returned saddle.
She said that she was embarrassed and appalled that I had gotten a crooked saddle and they did indeed find that it was 1/8th of an inch off...which caused it to be an 1/8th of an inch off elsewhere-or something. She did explain some of the making of the saddle, which I wasn't exactly clear on.
Some of which gave the appearance that the saddle was crooked.

1.  They are correcting the problem (promptly)

2.  She offered me my choice of something else for free (like a breast collar or bridle) since I received a defective saddle.

3. The saddle looked like it had good workmanship otherwise when it originally arrived.  I am looking forward to receiving my corrected saddle and trying it out for the long haul.

4.  AMTS has had excellent communication and good this point in time, I would recommend them and would use them again.

No comments: